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Information

FAQ, Policies, Custom Orders and other InfoGallery & In Stock SwatchesStyle Examples & Past Creations

 
Privacy:
We gather certain personal information on this site such as your name, shipping address, phone number and email address. We absolutely guarantee to keep this information strictly private. We will never disseminate your personal information to anyone by any means. This guarantee is extended to any personal financial information such as credit/debit card and bank account information that may be part of your payment. Using PayPal is the safest way to pay, as we never see any account information.
Accepted forms of payment:
We accept money orders, certified and cashiers checks or credit card orders through PayPal for immediate shipping. We accept personal checks but they must clear your bank before we can ship an item. Personal checks that are returned for insufficient funds will not be honored or reprocessed. Custom orders must be paid for in full before work is begun on them.
Paying By Mail: If you would like to pay for an item by money order or personal check, email us at  sales@sugareestitches.com Include the item code (found at the bottom of the item page, next to the price), your full name, shipping address and method of payment. You will receive a confirmation email with the total cost of the item including shipping and optional insurance, at which time the item will become unavailable for purchase pending your payment. We will make the item unavailable for a period of ten (10) business days. If we do not receive your payment within ten (10) days the item is subject to resale. Be sure to include the item title on your check or money order.
Shipping:
We ship via USPS Priority Mail. If you would like to use another shipper, please contact us and we can make arrangements. Shipping charges are based on weight. Shipments up to 5 lbs. are $5-$12 within the continental U.S. Insurance may be purchased starting at $1.60, it includes delivery confirmation and we strongly suggest it. We will email you with tracking numbers whenever possible. We charge a minimal amount for packaging and handling and it is always included in your shipping quote. Please visit USPS for complete info on shipping rates, insurance and other services.
Payments & Returns:
Unworn/unaltered items may be returned for refund or exchange. All tags and labels must be intact and attached to the garment.  We cannot refund shipping charges on items returned for refund. We will pay return shipping charges for items returned for exchange. We will also pay return shipping charges for items up to 3 lbs. that are returned for alteration. Custom items are not refundable unless we are able to resell the item at or above the initial purchase price, and we cannot guarantee the reselling of items or the time it will take to do so.
Merchandise payments & returns should be sent to:
Sugaree Stitches
P.O. Box 466
110 E. Lincoln Ave.
Breckenridge, CO 80424-0466
Please be sure to insure or otherwise secure the delivery of your returns. We cannot be responsible for the loss or damage of returned goods.
Contact Information:
You may reach us by phone from 9:00 AM to 6:00 PM Mountain Time at (719) 836-3761 (we do not accept collect calls)
You may reach us by e-mail:
for general information - info@sugareestitches.com
for mail payments, questions on current orders, shipping or returns - sales@sugareestitches.com
for information regarding this website - webmaster@sugareestitches.com
Custom Orders:
Please visit our Custom Order page for complete information and instructions.
How To Measure Yourself:
It is best to have someone help you with this.
CHEST= Around your ribcage. For best accuracy measure under your armpits and above your bustline, then 4 - 5 inches below your armpits and under your breasts, then average the two measurements.
CUP SIZE= This is your bra size (e.g.: 32C, 44DD, etc.) If you want your bust held very securely, subtract 2 cup sizes.
WAIST= The narrowest part, not the top of your hips or where the waistband of your jeans might sit!
BELLY= Around the middle of your gut, right across your belly button.
HIPS= About 1 inch below the top of your hip bone, around the widest part.
WAIST-TO-ANKLE= From your waist to just above the knobby bones of your ankle. Any lace on the bottom of a skirt will start from here.
INSEAM= From where the inside of your leg meets your crotch down to just below the knobby bones of your ankle.
LEG LENGTH= From the top of your hip bone to the top of your foot.
About Us:
   Sugaree Stitches is a family business. Lisa has been sewing one-of-a-kind clothing since 1988. She started off selling clothes in the parking lots at concerts. She gets immense satisfaction in the happiness that people get from her creations. Words cannot express the amount of love and attention to detail that she puts into everything she makes! Being a full-time Mother of four kids, it's hard to find time during the day to sew; consequently, she has a lot of sleepless nights ;)
   Stu is a Chef. He spends his sleepless nights, and days off, helping Lisa update this site and wrangle the kids.He takes care of the packing, shipping, and most of the business end of things.
   We met in 2002 after a Widespread Panic show in Savannah, Georgia. We had a great time for a couple of years selling clothes at shows. Then the new kids came, along with a new house, and production ceased for a while. We're getting back into the swing of things and we hope to see you all, and all our old friends, at shows and festivals in the future. We believe in humankind; and that through compassion, caring and respect for our planet and the living things that inhabit it we can all realize a higher consciousness!
Peace

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